Refund Policy

1. Introduction

At LanaMind, we are committed to providing exceptional educational services and ensuring complete customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.

This policy applies to all purchases made through our website and is designed to be fair and transparent for all users.

2. Eligibility for Refunds

Full Refunds

• Services purchased but not yet activated or used
• Technical issues that prevent access to purchased services
• Services that do not function as described on our website
• Billing errors or duplicate charges

Partial Refunds

• Unused portion of subscription periods
• Services used for less than 7 days with valid technical issues

3. Time Limits for Refund Requests

• Subscription services: Within 30 days of initial charge
• One-time purchases: Within 30 days of purchase date
• Unused services: Must be requested before service activation

Requests submitted after these time limits may be considered on a case-by-case basis but are not guaranteed.

4. Non-Refundable Items

• Services that have been fully utilized or expired
• Customized content or personalized services already delivered
• Downloadable materials that have been accessed
• Services used for more than 7 days without technical issues
• Refunds requested due to change of mind or personal circumstances
• Services purchased during promotional periods with specific non-refundable terms

5. Refund Process

How to Request a Refund

1. Contact our customer support team at support@lanamind.com
2. Provide your order details, including purchase date and transaction ID
3. Explain the reason for your refund request
4. Include any relevant documentation or screenshots

Processing Time

• Initial response: Within 24-48 business hours
• Refund processing: 5-10 business days after approval
• Payment method return: Varies by payment provider (typically 3-5 business days)

6. Special Circumstances

Technical Issues

If you experience technical issues that prevent you from accessing our services, please contact support immediately. We will work to resolve the issue or provide a refund if resolution is not possible.

Family Plans and Group Subscriptions

Refunds for family plans or group subscriptions are handled on a pro-rated basis for unused portions, subject to the standard 30-day time limit.

Promotional Offers

Special promotional offers may have different refund terms, which will be clearly stated at the time of purchase.

7. Contact Information

8. Policy Changes

LanaMind reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the modified policy.